Privacy policy

This Privacy Policy explains how Bundle Harbor ("Bundle Harbor," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information when you visit our online store, use our services, make a purchase, or otherwise communicate with us (collectively, the "Services").

By using the Services, you acknowledge the practices set out in this Privacy Policy. We encourage you to read this policy carefully so you understand how your personal information is handled.

Personal Information We Collect

The personal information we collect varies depending on how you interact with our store and Services. Personal information is collected only to the extent reasonably necessary to process and fulfill orders, provide customer service, operate and secure our Services, comply with legal obligations, and support related business operations.

Personal information we may collect includes:

Contact information, such as your name, email address, telephone number, billing address, and shipping address.
Order and transaction information, such as products purchased, order details, returns, exchanges, refunds, and transaction history.
Payment related information necessary to complete purchases. Payments are processed securely by Shopify and applicable payment providers, and we generally do not directly store complete payment card details.
Account information, if customer account features are available, including information associated with your account.
Customer support information, including information you provide when contacting us by email, through our contact form, or through other available support channels.
Shopping activity, such as products you view, add to your cart, save, or purchase, where necessary to provide and improve the shopping experience.
Device and usage information, such as your IP address, browser type, device information, network connection, and information about how you interact with our store, where necessary for functionality, security, fraud prevention, or permitted analytics.
Marketing preferences, including your preferences regarding promotional communications where applicable.

How We Collect Personal Information

We collect personal information only to the extent reasonably necessary to process and fulfill orders, provide customer support, operate and secure our Services, comply with legal obligations, and support related business operations.

Personal information may be collected directly from you when you place an order, create or use an account, contact customer support, submit a form, sign up for communications, or otherwise interact with our Services.

Certain information may also be collected automatically through cookies and similar technologies when you browse or interact with our store, where necessary for website functionality, security, fraud prevention, analytics, or where otherwise permitted by applicable law.

In addition, information may be received from third parties that help us process orders and operate our business, such as Shopify, payment processors, fulfillment and shipping providers, analytics providers, and other service providers.

How We Use Personal Information

Personal information is used only for legitimate business purposes connected with processing orders, providing the Services, supporting customers, maintaining security, and complying with applicable law, including to:

Process, fulfill, and manage orders;
Securely process payments, returns, exchanges, and refunds;
Provide shipping, delivery, and order tracking information;
Communicate with you about your purchases, account, inquiries, or requests;
Provide customer service and support;
Maintain and improve our store, products, and Services;
Provide and improve your shopping experience;
Send marketing or promotional communications only where permitted by applicable law and according to your preferences or consent;
Measure and understand the effectiveness of our Services where permitted by applicable law;
Detect, investigate, and help prevent fraudulent, malicious, or unlawful activity;
Protect our customers, business, website, and legal rights;
Comply with applicable legal, tax, accounting, regulatory, and contractual obligations; and
Establish, exercise, or defend legal claims.

Bundle Harbor does not sell customer personal information.

Cookies and Similar Technologies

Our store and the services that support it may use cookies, pixels, and similar technologies to operate the website, remember your preferences, understand how visitors use the store, improve functionality, measure performance, and help prevent fraud. Non-essential cookies used for marketing or advertising purposes will be subject to applicable consent requirements.

Some cookies are necessary for the store to function properly, while others may support analytics or personalization. Where cookies or similar technologies are used for advertising or marketing purposes, consent will be obtained where required by applicable law.

You may be able to manage certain privacy and cookie preferences through the privacy controls made available on our website or through your browser settings. Blocking certain cookies may affect the functionality or availability of some features of the Services.

How We Disclose Personal Information

Personal information may be disclosed only when reasonably necessary to process orders, operate Bundle Harbor, provide the Services, protect our customers and business, or comply with applicable law. These parties may include:

Shopify and related providers that power and support our online store;
Payment processors and financial service providers involved in securely processing transactions;
Shipping, logistics, fulfillment, and delivery providers;
Technology, hosting, security, fraud prevention, and customer support providers;
Analytics providers where necessary and permitted by applicable law;
Marketing or advertising providers only where you have provided any consent required by applicable law. We do not disclose your personal information to third parties for their own marketing purposes without your consent;
Professional advisers, such as accountants, auditors, insurers, and legal advisers;
Government agencies, regulators, courts, law enforcement, or other parties when disclosure is required or permitted by law; and
Parties involved in a potential or completed business transaction, such as a merger, financing, acquisition, reorganization, or sale of business assets, subject to applicable privacy requirements.

Information may also be disclosed when you request or direct us to do so, or when necessary to protect our rights, our customers, or others.

We never sell customer personal information to third parties.

Shopify

Our store is hosted and powered by Shopify. Shopify processes personal information in connection with providing its platform and related services to us.

Because Shopify may process information about your interactions with Shopify powered stores, its handling of certain personal information is also governed by its own privacy practices. You can learn more by visiting Shopify's Privacy Policy.

Secure Payment Processing

Payments made through Bundle Harbor are processed through secure third party payment providers, authorized payment processors. These providers use security measures designed to protect payment information during transaction processing.

Bundle Harbor generally does not directly store complete credit or debit card details.

Payment information is handled by the applicable payment processor in accordance with its security practices, terms, and applicable legal obligations.

Third Party Websites and Services

Our Services may contain links to websites, platforms, or services operated by third parties. If you follow a third party link, the privacy and security practices of that third party will apply to your interactions with its services.

We encourage you to review the privacy policies of third party websites and services before providing personal information to them. We are not responsible for the privacy practices, security, accuracy, or content of third party websites or services that we do not control.

Advertising and Analytics

Analytics services may be used to understand how customers interact with our store and to improve the performance and shopping experience of our Services.

We do not provide customer personal information to third parties for their own marketing or advertising purposes without the customer's consent. Where advertising or marketing technologies are used, consent will be obtained where required by applicable law.

Depending on the technologies used on our store and applicable law, some analytics or advertising activities may involve the collection or disclosure of information through cookies or similar technologies. Where required, customers will be provided with choices regarding these uses of their personal information.

Data Retention

Personal information is retained only for as long as reasonably necessary to process and support your orders, provide the Services, maintain required business and transaction records, comply with legal and regulatory requirements, resolve disputes, prevent fraud, and enforce our agreements.

The length of time particular information is retained may vary depending on the type of information, why it was collected, and applicable legal requirements.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Payment transactions are handled through secure payment processing providers designed to protect transaction information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Please avoid sending sensitive or confidential information through unsecured communication methods when it is not necessary to do so.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information inappropriately, please contact us using the information provided below so that we can review the request and take appropriate action.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information. These rights may include the right to request access to, correction of, or deletion of certain personal information, as well as the right to receive a copy of certain information or to opt out of certain processing activities.

Some U.S. state privacy laws may also provide eligible residents with additional rights concerning certain uses or disclosures of personal information, including rights relating to targeted advertising or the sale or sharing of personal information as those terms are defined under applicable law. Bundle Harbor does not sell customer personal information.

Applicable privacy rights may be exercised through privacy controls made available on our website, where available, or by contacting us using the information below.

We may need to verify your identity before processing certain privacy requests. Where permitted by applicable law, you may also use an authorized agent to submit a request on your behalf. We will not unlawfully discriminate against you for exercising an applicable privacy right.

Marketing Communications

Bundle Harbor does not share customer personal information with third parties for their own marketing purposes without the customer's consent.

If you receive promotional emails from us, you may unsubscribe by using the unsubscribe option included in the applicable marketing message. Even if you opt out of promotional communications, we may still send non-promotional messages that are necessary to service your account, fulfill your orders, respond to your requests, or otherwise administer our relationship with you.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our practices, technologies, Services, or legal and regulatory requirements.

When this policy is updated, we may revise the effective date and publish the updated version on this page. We encourage you to review this Privacy Policy periodically.