Shipping policy

Getting your order to you should be simple and predictable, and that is what we work toward at Bundle Harbor. This Shipping Policy covers where we ship, typical processing and delivery times, how tracking works, and what to do if you need help with a shipment.

Shipping Area

Orders from Bundle Harbor can currently be shipped to customers within the United States only.

International shipping is not available at this time.

Free Shipping on All Orders

Every order placed through Bundle Harbor ships free with standard shipping. No minimum purchase amount is required to qualify.

Order Processing

Processing of orders generally takes 1 to 2 business days.

Business days run Monday through Friday and do not include applicable holidays. Processing time covers the preparation of your order for shipment and is separate from the estimated delivery time that follows once your order has shipped.

An email containing your tracking information will be sent to you once your order has shipped.

Estimated Delivery Time

Standard delivery takes approximately 5 days after shipment.

Delivery times are estimates rather than guarantees, so please keep that in mind. Occasional delays may result from carrier disruptions, severe weather, holidays, high shipping volumes, transportation issues, or other circumstances outside our reasonable control.

Order Tracking

Tracking information is sent to the email address provided with your order once it ships.

After the shipment has been accepted into the carrier's network, please allow some time for the tracking information to be activated and updated.

Should your tracking email not arrive after the applicable processing period, check your spam or junk folder before contacting us.

Shipping Address Accuracy

Carefully review your shipping information before submitting your order. Providing a complete and accurate delivery address is the customer's responsibility.

Contact us as soon as possible if you notice an error in your shipping address after placing an order. A reasonable effort will be made to assist you before the order ships, although we cannot guarantee that an address can be changed once processing or shipment has begun.

Delivery Delays

Most orders should arrive within the estimated timeframe, but occasional carrier delays can occur once a package leaves our facility.

Should your tracking information show an unexpected delay, we recommend giving the carrier a reasonable amount of time to provide an updated scan or delivery status. If you believe there is a problem with your shipment, contact our customer support team and we will help you review the available tracking information.

Packages Marked as Delivered

When tracking shows a delivered package that you cannot locate, please check around the delivery location, with members of your household, and, where applicable, with neighbors, building management, reception areas, or other secure locations where the carrier may have left the package.

Contacting the shipping carrier using your tracking information may also help. If you are still unable to locate your order, reach out to Bundle Harbor so we can review the situation with you.

Lost or Damaged Shipments

Contact us as soon as possible if your order appears to have been lost in transit or arrives damaged. Please include your order number and a description of the issue. Photographs of the item and packaging may help us review damaged shipments more efficiently.

The circumstances will be reviewed and assistance provided in accordance with the applicable order information and our store policies.

Returns and Refunds

To return an eligible product after delivery, please review our Return and Refund Policy for details about our 30 day return window, free returns, prepaid return labels, and refund process.

Shipping Policy Changes

This Shipping Policy may be updated from time to time to reflect changes in our shipping practices, carrier arrangements, operational requirements, or applicable requirements. Updated versions will be posted on this page.