Refund policy

Every order from Bundle Harbor should leave you happy with what you bought. When something isn't the right fit, returning qualifying items is easy — here's how our process works.

Our 30-Day Return Period

Returns can be requested any time within 30 days after your order arrives at your door.

For an item to qualify, it needs to be:

Never worn
Never washed
Packed in the packaging it came in
Sent back with all original tags still attached (where applicable)

We reserve the right to decline a refund for any item showing wear, washing, alterations, post-delivery damage, or any other use that means it can no longer be restored to its original state.

Return Shipping Is on Us

There's no cost to send back an eligible return. After we approve your request, you'll receive a prepaid shipping label and step-by-step return instructions from us.

Kindly ship your return using that prepaid label and the directions our support team gives you. Packages returned outside of these instructions may take longer to process.

Starting Your Return

Reach out to us at support@bundleharbor.com or send a request via our Contact page to begin a return.

To help us handle your request quickly, please share your order details along with which item(s) you'd like to send back.

Our support team is available Monday to Friday, 9:00 AM–5:00 PM ET, and most inquiries receive a reply within 12–24 hours.

Where to Send Returns

Never mail a return to any address that hasn't been supplied or confirmed by Bundle Harbor in your return instructions. Once your return is authorized, we'll give you the correct destination along with your prepaid label.

Getting Your Refund

Returned items are inspected upon arrival at our warehouse to verify they satisfy the eligibility requirements listed above.

Approved refunds are typically completed within about 5–7 business days of the item reaching our warehouse, and funds go back to the payment method originally used at checkout.

Once the refund leaves our hands, your bank, card company, or payment service may take additional time to show the money in your account. That timeline is set by the payment provider, and we have no control over it.

Exchanges

Want to swap an eligible item for something else? Get in touch with our support team within the 30-day return period, and we'll give you instructions depending on the item and what's in stock when you reach out.

Please note exchanges are subject to current inventory and cannot always be guaranteed.

Items That Arrive Damaged, Defective, or Wrong

Take a moment to check your order when it arrives. If something shows up damaged or defective, or you receive an item that isn't what you ordered, let us know right away so we can look into it and make things right.

Please include your order details and a description of the problem when you contact us. To properly assess the issue, we may ask for photos or other reasonably necessary information.

Changing or Canceling an Order

Need to modify or cancel an order? Contact us as quickly as you can. Once an order enters processing, we can't promise it can still be altered or canceled. If your order has already been processed or shipped, you're welcome to request an eligible return once it arrives, following the terms of this policy.

Shipping Charge Refunds

Because Bundle Harbor offers free shipping on every order within our United States shipping market, there is no standard outbound shipping fee that would need to be refunded under this offer.